Your Data Protection at god55sg

In the course of providing sports betting, online slots, live casino and other gaming services, god55sg collects several categories of information from users. All data collection is carried out transparently and only for the purposes set out here.

Information collected directly from you:

• Account Registration Information: full name, username, password (stored as an unreadable hash), email address, mobile phone number and date of birth.
• Identity Verification (KYC): a copy of your identity card (MyKad), identity card number and information required to comply with international licensing requirements.
• Financial Information: payment methods used including Touch 'n Go eWallet, DuitNow, FPX account, Boost or crypto wallet details (USDT, BTC, ETH) — however we do not store your credit card number or e-wallet password.
• Transaction Records: history of deposits, withdrawals and betting activity on your account.

Information collected automatically during platform use:

• Technical Data: IP address, browser type, device operating system, screen resolution and device information.
• Usage Data: pages visited, session duration, clicks and actions within the platform, and the referring website.
• Cookies and Tracking Technologies: we use cookies to maintain login sessions, remember user preferences and analyse usage patterns.

Every piece of information we collect is used responsibly for specific and legitimate purposes. We do not use your data outside the scope described below:

• Service Delivery: processing account registration, verifying user identity, processing deposits and withdrawals, and providing access to games.
• Account Security: detecting and preventing fraudulent activity, unauthorised account use or any misuse of the platform.
• Communication with Users: sending account-related notifications, bonuses, promotions (with your consent), policy updates and important service information.
• Legal and Regulatory Compliance: fulfilling international licensing obligations, financial reporting and applicable legal requirements.
• Service Improvement: analysing usage patterns to improve the user experience, enhance the platform interface and optimise customer support services.
• Responsible Gambling: monitoring gaming patterns to identify signs of problem gambling and reaching out to users who may need assistance.

god55sg holds firmly to the principle that your data belongs to you. We do not sell or rent your personal information. However, there are limited situations where information sharing may occur:

• Payment Service Providers: the required transaction information is shared with payment processors such as the FPX gateway, Touch 'n Go, DuitNow and Boost solely to facilitate your financial transactions.
• Game Suppliers: the minimum required user information is shared with licensed game suppliers such as PG Soft, Pragmatic Play, JILI and Spribe for the purpose of game session verification.
• Regulatory Authorities: we will disclose information when required by law, court order or a legitimate regulatory body.
• Fraud Prevention: information may be shared with licensed third-party identity verification services to ensure platform security.

User data security is a priority at god55sg. We implement multiple layers of technical and procedural protection to keep your information safe at all times.

• SSL/TLS Encryption: all data transmitted between your browser and god55sg servers is encrypted using 256-bit SSL protocol.
• Password Storage: account passwords are not stored in plain text — they are processed using a one-way hashing algorithm that cannot be decrypted.
• Internal Access Controls: only specific staff with dedicated authorisation may access user data, and every access is logged for audit purposes.
• Two-Factor Authentication: we encourage users to enable two-factor authentication (2FA) for an added layer of security on their accounts.
• Data Retention Period: personal information is kept for as long as your account is active or as required by law. After an account is closed, data is deleted or anonymised within a reasonable period in accordance with licensing requirements.

While we make every effort to protect your information, no security system is entirely foolproof. We encourage users to also take their own protective measures, such as using a strong and unique password and not sharing login details.

As a god55sg user, you have the following rights regarding your personal information. We are committed to handling every request seriously and within a reasonable timeframe.

• Right of Access: you may request a copy of the personal information we hold about you at any time.
• Right to Rectification: if any information we hold is inaccurate or out of date, you have the right to request its prompt correction.
• Right to Erasure: you may request deletion of your account and personal information, subject to the record retention obligations set by the licence.
• Right to Object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: you may request your personal information in a structured, machine-readable format.
• Right to Withdraw Consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact the god55sg customer support team via 24/7 live chat or email at [email protected]. We will process your request and provide a response within a reasonable time.

god55sg uses cookies and similar tracking technologies to improve the user experience and analyse platform performance. Cookies are small text files stored on your device.

• Essential Cookies: required for basic platform functions such as login session authentication and security. These cookies cannot be disabled.
• Functional Cookies: store your preferences such as language and display settings to make repeat visits easier.
• Analytics Cookies: help us understand how users interact with the platform for improvement purposes.
• Session Cookies: deleted automatically when you close your browser.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the god55sg platform.

As an online betting platform operating under international licensing, your information may be processed and stored on servers located outside Malaysia. In all cases, god55sg ensures that cross-border data transfers are carried out with adequate safeguards, including appropriate data processing agreements.

We ensure that overseas service providers comply with data protection standards equivalent to those applied in god55sg's operations.

god55sg reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to users through:

• A notification within the god55sg platform upon your next login.
• A notification email sent to the email address registered with your account.
• Publication of the latest version on this Privacy Policy page with a clear update date.

Continued use of the god55sg platform after any policy changes are published means you accept those changes. If you do not agree with any changes, please stop using the platform and contact us to close your account.

The effective date of this Privacy Policy is 1 January 2026. Previous versions can still be requested through our customer support channels.

If you have any questions, concerns or complaints regarding this Privacy Policy or how god55sg handles your personal information, please contact us through the following channels:

• Email: [email protected]
• Live Chat: available 24/7 in Malay and English directly within the god55sg platform.
• Response Time: our team will endeavour to respond to every inquiry appropriately.